Business terms of the online store

Business terms of the online store specify, among others, rules for concluding sales contracts through the Store, containing the most important information about the Seller, the Store and the rights of the Consumer.

1. Definitions

Working days - days from Monday to Friday, except public holidays in Seller’s country.

Account - a free store function regulated by separate regulations (a service provided electronically), thanks to which the Buyer can set up his individual Account in the Store.

Consumer - a consumer within the meaning of the provisions of the Civil Code.

Buyer - any entity buying in the Store.

Regulations - these business terms.

Store - online store run by the Seller through

Seller – Lounge Invest s. r. o.,, Narcisova 6, 91702 Trnava, Slovakia, Reg. number: 53 565 959, VAT: SK2121411853

Seller contact - postal address: Narcisova 6, 91702 Trnava, Slovakia, E-mail address:

2. Shopping in the store

The prices of goods visible in the Store are the total prices for the goods.

The Seller points out that the total price of the order consists of the price indicated in the Store: the price for the goods and, if applicable, the costs of delivery of the goods.

The goods selected for purchase should be added to the basket in the Store.

Then, the Buyer selects from the available options in the Store: the method of delivery of the goods and the method of payment for the order, and also provides the data necessary to complete the order.

The order is placed upon confirmation of its content and acceptance of the Regulations by the Buyer.

Placing an order is the same as concluding a sales contract between the Buyer and the Seller.

The Buyer may register in the Store, i.e. set up an Account in it, or make purchases without registration by providing his data with each order.

3. Payments

The Buyer can pay for the order placed, depending on the Buyer's choice:

With a payment card:

  • Visa
  • MasterCard
  • ApplePay
  • PayPal

The Seller informs that in the case of some payment methods, due to their specificity, payment for the order by this method is possible only immediately after placing the order.

By making purchases in the Store, the Buyer accepts the use of electronic invoices by the Seller.

In the case of delivery to countries outside the EU, additional costs may incur in individual cases for which the Seller is not responsible and they have to be borne by the Buyer. This includes for example import duties or taxes (customs). 

4. Execution of the order

The Seller is obliged to deliver the goods without defects.

If the Buyer has chosen to pay in advance for the order, the Seller will proceed with the order after it has been paid for.

Goods purchased in the Store are delivered depending on the delivery method chosen by the Buyer during the checkout process in the Store.

In case the assigned transport company returns the goods to the Seller, because delivery to the Buyer was not possible, the Buyer has to bear the costs for the unsuccessful delivery. This shall not apply, if the Buyer exercises his right to cancel effectively or if the delivery cannot be completed due to circumstances outside the Buyer's control.

5. The right to withdraw from the contract

The Consumer has the right to withdraw from the contract concluded with the Seller via the Store, subject to par. 6 of the Regulations, within 14 days without giving any reason.

The deadline to withdraw from the contract will expire after 14 days from the day:

a) on which the Consumer came into possession of the goods or a third party other than the carrier and indicated as the Consumer came into possession of the goods.

b) on which the Consumer acquires or a third party, other than the carrier and indicated as the Consumer, the last of the goods in the case of an agreement obliging to transfer ownership of multiple products/pieces that are delivered separately.

In order for the Consumer to exercise the right to withdraw from the contract, he must inform the Seller, using the data provided in par. 1 of the Regulations, about the decision to withdraw from the contract by an unequivocal statement (for example, a letter sent by post or information sent via e-mail).

The Consumer may use the withdrawal form at the end of the Regulations, but it is not obligatory.

In order to meet the deadline to withdraw from the contract, it is enough for the Consumer to send information regarding the exercise of his right to withdraw from the contract before the deadline of the withdrawal from the contract.

The right to cancel does not apply to Buyers, who are not nationals of a member state of the EU at the time of concluding the contract and their delivery address and exclusive residency are located outside of the EU.

Consequences of withdrawal from the contract

In the event of withdrawal from the concluded contract, the Seller returns to the Consumer all payments received from him, including the costs of delivering the goods (except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest standard delivery method offered by the Seller) immediately, and not later than 14 days from the date on which the Seller was informed about the Consumer's decision to exercise the right to withdraw from the contract.

The reimbursement will be made by the Seller using the same payment method that was used by the Consumer in the original transaction, unless the Consumer and the Seller agree to a different solution. In any case the Consumer will not incur any fees in connection with this return except the cost of returning the goods.

The Seller may withhold the reimbursement until the return of goods or until proof of the return is provided to him, whichever occurs first.

The Seller requires to return the goods to the following address:, Narcisova 6, 91702 Trnava, Slovakia, immediately, and in any case not later than 14 days from the date on which the Consumer informed the Seller about the withdrawal from the sales contract. The deadline is met if the Consumer sends back the goods before the expiry of the 14-day period.

The Consumer bears the direct cost of returning the goods.

The Consumer is only liable for a decrease in the value of the goods resulting from using it in a different way than was necessary to find out the characteristics and functioning of the goods. If the goods, due to their nature, cannot be returned by regular mail, the Consumer will also have to bear the direct costs of returning the goods. If there is a need to return funds for a transaction made by the Consumer with a payment card, the Seller will refund payment to the bank account assigned to this payment card.

6. Exceptions from the right of withdrawal

The right to withdraw from contract is not entitled to the Consumer in relation to the contract:

a) in which the subject of the service is manufactured according to the Consumer's specification or serving to satisfy his individual needs;

b) in which the subject of the service is an item that deteriorates quickly or has a short shelf life

c) in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging has been opened after delivery;

d) in which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items;

The right to withdraw from the contract is not available to any entity other than the Consumer.

7. Complaints

In the event of a defect goods, the Buyer may complain about the defective goods on the basis of the warranty or guarantee provided for in the Civil Code, in case the guarantee has been granted.

By applying the warranty, the Buyer may, on the terms and within the time limits specified in the Civil Code:

a) submit a price reduction statement,

b) demand replacement of the item with a one which is free from defects,

c) demand the defect to be removed.

The Seller requires to submit a complaint to the postal or electronic address stated in par. 1 of the Regulations.

If it turns out that in order to consider the complaint, it is necessary to deliver the goods to the Seller, the Buyer should deliver the goods at the Seller's expense, to the address stated in par. 1 of the Regulations.

Complaints regarding the operation of the Store should be directed to the e-mail address stated in par. 1 of the Regulations.

A complaint will be considered by the Seller within 3 days. 

Out-of-court methods of dealing with complaints and redress

In the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may use:

a) mediation conducted by the relevant Trade Inspection in Buyer’s country, to which a request for mediation should be submitted. As a rule, the procedure is free of charge.

b) assistance in the competent field of permanent amicable consumer court, to which an application should be submitted for consideration of the case before the arbitration court. As a rule, the procedure is free of charge.

c) the ODR internet platform available at:

8. Personal data

The administrator of personal data provided by the Buyer when using the Store is the Seller. Detailed information on the processing of personal data by the Seller - including other purposes for data processing, as well as data recipients - can be found in the Privacy Policy available in the Store - due to the principle of transparency, contained in the general regulation of the European Parliament and of the Council (EU ) on data protection - "GDPR".

The purpose of processing Buyer's data by the Seller, provided by the Buyer in connection with purchases in the Store, is the realisation of orders. The basis for the processing of personal data in this case is:

a sales contract or actions taken at the request of the Buyer to conclude it (Article 6, sec. 1b of the GDPR),

the legal obligation of the Seller related to accounting (Article 6, sec. 1c of the GDPR), and

the legitimate interest of the Seller, consisting of the processing of data in order to establish, assert or defend any claims (Article 6, sec. 1f of the GDPR).

Providing data by the Buyer is voluntary, but at the same time necessary to conclude a sales contract. Failure to provide the data will prevent the conclusion of a sales contract in the Store.

The Buyer's data provided in connection with purchases in the Store will be processed until:

a) the sales contract created between the Buyer and the Seller will cease to apply;

b) the Seller ceases to be bound by the legal obligation binding him to process the Buyer's data;

c) the possibility of pursuing claims by the Buyer or the Seller related to the sales contract will cease;

d) the Buyer's objection to the processing of his personal data will be accepted - if the basis for data processing was the legitimate interest of the Seller

- depending on what is applicable in a given case and what will happen at latest.

The buyer has the right to demand:

  • access to his personal data,
  • rectifying them,
  • deletion,
  • processing restrictions,
  • transferring data to another administrator

as well as the law: object, at any time, the processing of data for reasons related to the specific situation of the Buyer - to the processing of personal data concerning him, based on art. 6 sec. 1f GDPR (i.e. on the legitimate interests pursued by the administrator).

In order to exercise his rights, the Buyer should contact the Seller using the data from par. 1 of the Regulations.

9. Final provisions

Each order placed in the Store constitutes a separate sales contract and requires separate acceptance of the Regulations. The contract is concluded at time and for the purpose of order fulfilment.

In the event of a possible dispute with a Buyer who is not a Consumer, the competent court will be the court competent for the seat of the Seller.

Nothing in these regulations excludes or in any way limits the consumer's rights under the law.