Privacy policy of the store WoodClub-Shop.com
Basic information about us:
The operator of the website www.woodclub-shop.com is: Lounge Invest s. r. o., Narcisova 6, 91702 Trnava, Slovakia, Reg. number: 53 565 959, VAT: SK2121411853
Please familiarise yourself with the protection of personal data, principles and rights you have in relation to the GDPR (Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data) - hereinafter as “GDPR” or “Regulation ”.
As our customer, a visitor of the website www.woodclub-shop.com or a recipient of news, you entrust us with your personal data. We are responsible for their protection and security, we determine how the data is processed and for what purpose, for how long and we select any other processors who help us with the processing. That's why we are the administrator.
Rules for the use of cookies
We would like to inform you about the use of cookies, the purpose of their use and the possibility of setting up your internet browser in case that the current settings for the use of cookies does not suit you.
What are cookies?
Cookies are small text files that are stored on your computer by the websites you visit. Our website and our partners collect data and use cookies to improve your experience, analyse traffic, and customise and measure the ads and their performance.
You can restrict or block cookies using your browser settings.
Which cookies do we use?
We use the following types of cookies on our website:
a) necessary cookies - These cookies do not collect information and data on the basis of which the user of the website is individually identifiable, but they are necessary for the basic operation of our website. These include, for example, cookies that allow you to log in to your account. Without these cookies, it is not possible to ensure the proper operation of our website. If you do not want these cookies to be stored, you can change your browser settings.
b) statistical cookies - These cookies help us to understand how visitors interact with the website by anonymously collecting information, and thus improve our website.
c) marketing cookies - These cookies are used for the purpose of providing and displaying advertisements based on the interests of website users or collecting personal data from them for future marketing purposes. Based on these files, it is possible for us to target direct marketing communication more relevantly and more effectively, but also to limit the number of ad impressions.
d) analytical cookies - These cookies are used to obtain data about website traffic, they identify the origin of the visit and collect information about how the visitor uses this website and serve to improve and simplify the user interface of the website.
We use statistical, marketing and analytical cookies to collect data only if you give us consent to their use.
How to manage cookies?
Some cookies are necessary in order to use the website and its functions, such as storing items in the cart. Without these cookies, it is not possible to provide these functions, which may disrupt the functionality of the website; this means that you can't shop in our store.
You can choose the cookies that you want this website to store on your device by changing your browser settings. Each browser allows you to restrict or block cookies in different ways.
Details on how you can do this in individual browsers can be found on the ICO website (please note that we are not responsible for the content of external websites); visit: https://ico.org.uk/your-data-matters/online/cookies/
What other data do we collect?
Data necessary to process the order, without which it would not be possible to prepare and deliver the order to you, such as name, surname, company name, email, delivery address, telephone number.
If you make a payment by electronic banking, you enter all your personal data relating to the payment directly to the bank. Payment is made after redirection to the bank's payment gate. The bank will provide us with information on successful or unsuccessful payment. The bank never provides us with data such as account balance, login details, card number, etc. Therefore, you do not have to worry about paying online using card.
After registration, you have access to an account in which you can clearly find an overview of orders. The customer account also contains your personal data, which you filled in during the purchase / contact and you can change it at any time.
Data obtained through cookies that are enabled by you.
For reviews and messages you send us using the online form, we collect information such as your first and last name, email, and phone number. We also obtain data on which device you visited us (mobile, tablet, desktop), so that we could optimise our website for your device so that you could visit our website without any errors.
Data retention period:
The data will be stored for the time necessary for events facilitating the customer's ordering process and for the time necessary for marketing purposes and for purposes arising from legal reasons. At your request, the data may be removed or modified, except the data we must retain in order to comply with the legal obligations.
Your rights:
You have several rights in relation to the processing of personal data. If you exercise any of the rights below, we will notify you of the completion of your request within 30 days. In justified cases, the application may be processed within a period exceeding 30 days. However, we will inform you about such a situation.
You can exercise your rights via contacting us at our email address.
Right to access data
You have the right to request confirmation if your personal data is being processed. If your personal data is processed by us, you have the right to request information about what data we process about you, the reason for which we process it, to whom we provided it, whether we provided it to a country outside the EU, and information on how long we will store your data.
Right to correct data
If you believe that we have incorrect information about you, you have the right to correct it. You can make such a correction through your customer account, which was created for you when you first ordered, or contact us via email.
Right to erase / forget
You have the right to delete the data we process about you, unless the data falls within the exceptions provided by law. For example, the data required for bookkeeping, which is required by law and the conditions set out here are met:
1. The data is no longer needed for the purposes for which they were obtained.
2. You revoke your consent to the processing of the personal data we hold about you and there is no other legal basis for their processing.
3. You will refuse the processing of your personal data processed on the basis of a legitimate interest or you will refuse processing for direct marketing on the basis of a specific situation that directly concerns you and there are no legitimate reasons for processing, such as legislative reasons.
4. Personal data is processed illegally.
Published personal data - if your personal data has been published with us and you request the deletion of personal data, we will also delete such data. We will ask our partners who have been the recipients of your data to delete them from the databases. Recipients of your data should delete it if is technically possible, taking into account available technology and the cost of implementing these measures.
If you cancel your user account with us, we will delete your data if possible, unless the data is necessary to comply with the legislation, for example due to bookkeeping or there are other reasons for its retention that prevent us from deleting.
Right to restrict processing
You have the right to limit the processing of your personal data to a temporary period if the following cases occur:
1. If you believe that we have incorrect personal information about you, the restriction will last until the accuracy of the personal data is corrected.
2. If processing is illegal and you choose to request a restriction instead of deleting it.
3. In the event that the data are no longer necessary for us to process, but the data are necessary for you for your own purposes, necessary for the realisation of your legal claims.
4. If you object to the processing of your personal data.
The right to transfer data to another party
You have the right to obtain your personal data, which we process about you with your consent and / or under contract, and we process it automatically. We must provide you with the data in a structured, commonly used and machine-readable format. You can also transfer this data to another party. If technically possible, at your request, we will transfer the data directly to the operator of your choice.
The right to object
You have the right to object the processing of your personal data for direct marketing purposes. You have the right to object for reasons of your particular situation, to the processing of personal data, based on our legitimate interest, including objections to profiling, which is based on our legitimate interest.
Filing complaints
If you believe that the processing of your personal data is in conflict with the legislation, you have the right to file a complaint with the Data Protection Authority.
Facebook pixel and Google analytics
Facebook pixel works like cookies, it is a tool that collects fragments of data about user’s behaviour on the website. We use this tool to improve our services and to improve the relevance of direct advertising. This way we are trying to offer you good services and advertising that is interesting for you.
Cookies are anonymised by our suppliers of analytical systems. This includes, for example, Google Analytics.
Disclosure of data to third parties:
We only make the data available to third parties if they request it from us and have sufficient justification for doing so, so that we do not unduly infringe your privacy and thus do not violate the legislation.
Third parties that may require some data that they necessarily need to operate.
List of external service providers and their privacy policy:
Frogman – https://www.postabezhranic.cz/dokumenty/Zasady_ochrany_osobnich_udaju.pdf – shipping services
Google Analytics – https://marketingplatform.google.com/about/analytics/terms/pl/ – online marketing and analytics
Facebook – https://www.facebook.com/privacy/explanation – online marketing and analytics
Shopify International – https://www.shopify.com/legal/privacy – e-shop platform provider
Stripe Payments Europe – https://stripe.com/en-pl/privacy – payment gateway provider
Packeta Slovakia - https://files.packeta.com/web/files/Informácia%20prevádzkovateľa%20k%20spracúvaniu%20os.%20údajov.pdf - shipping services
Superfaktura - https://www.superfaktura.sk/ochrana-sukromia/ - accounting services
Paypal (Europe) and Paypal Inc. — https://www.paypal.com/webapps/mpp/ua/privacy-full - payment gateway provider
For legal reasons, we also make the data available to other persons, if we have to do so resulting from the legal regulations, based on the requirements of state bodies, other bodies, to assert our claims or to defend ourselves in proceedings that they assert against us. For example, the court, state control bodies, auditors, accountants.
We do not transfer your data to countries outside the EU, but our partners may make such transfers. Google Ireland Ltd. may transfer data to the US. However, our partners must adhere to the US-EU Privacy Shield, thus providing an adequate level of protection for your personal data.